Measuring the User Experience

Capturing and measuring subjective experience is one of the main tasks of psychology. We use state-of-the-art psychometric methods to objectively, reliably and validly capture various psychological phenomena in the context of digital technologies. We investigate existing questionnaires like the System Usability Scale, the NASA Task Load Index, or the Game Experience Questionnaire (Brühlmann & Schmid, 2015) or develop new questionnaires like the User Motivation Inventory (Brühlmann, Vollenwyder, Opwis, & Mekler, 2018), the User Interface Language Quality Survey (Bargas-Avila & Brühlmann, 2016), or the Intranet Satisfaction Questionnaire (Bargas-Avila, Loetscher, Orsini, & Opwis, 2009).

  • Masterproject: möglich
  • Contact: E-Mail


Conference Proceedings

  • Brühlmann, F., Vollenwyder, B., Opwis, K., & Mekler, E. D. (2018). Measuring the "Why" of Interaction: Development and Validation of the User Motivation Inventory (UMI). In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (pp. 106:1–106:13). ACM.
  • Brühlmann, F., & Schmid, G.-M. (2015). How to Measure the Game Experience? Analysis of the Factor Structure of Two Questionnaires. In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems (pp. 1181–1186). New York, NY, USA: ACM.

Journal Articles

  • Bargas-Avila, J. A., & Brühlmann, F. (2016). Measuring user rated language quality: Development and validation of the user interface Language Quality Survey (LQS). International Journal of Human-Computer Studies, 86, 1–10.
  • Bargas-Avila, J. A., Loetscher, J., Orsini, S., & Opwis, K. (2009). Intranet satisfaction questionnaire: Development and validationof a questionnaire to measure user satisfaction with the Intranet. Computers in Human Behaviour, 25(6), 1241–1250.